Users may be unable to use Microsoft Teams accounts on any Microsoft Teams certified Android devices

Title: Users may be unable to use Microsoft Teams accounts on any Microsoft Teams certified Android devices

User impact: Users may be unable to use Microsoft Teams accounts on any Microsoft Teams certified Android devices.

More info: All types of certified Android devices are affected, including certified Teams phones and certified Teams Rooms on Android. Sign in failures may occur for both user accounts and room accounts. Additionally, users accessing Microsoft Teams on Android devices may be intermittently automatically signed out of Microsoft Teams. This issue is prevalent with devices running Intune Company Portal build 5882 and impacts devices from all original equipment manufacturers (OEMs).

Current status: We’ve received reports from affected users indicating that in addition to the existing impact, some users accessing Microsoft Teams on Android devices are intermittently automatically signed out of Microsoft Teams. We’ve amended the More Info field with the additional impact scenario.
Due to the complexity of the issue, the previously mentioned operation to ensure the efficacy of the fix prior to initiating deployment is taking longer than expected. We’re continuing the validation process, and we’ll provide a new timeline for validation and remediation as it becomes available.

Scope of impact: This event may impact any users who attempt to use Microsoft Teams accounts on any Microsoft Teams certified Android devices, including certified Teams phones and certified Teams Rooms on Android.

Start time: Monday, June 19, 2023, at 7:00 AM UTC

Root cause: Intune Company Portal build 5882 contains an update for certified Android devices that is causing the devices to sign out of Microsoft Teams.

Next update by: Wednesday, September 13, 2023, at 10:30 PM UTC