Users’ SharePoint Online news connectors weren’t sending notifications to Microsoft Teams channels

Title: Users’ SharePoint Online news connectors weren’t sending notifications to Microsoft Teams channels

User impact: Users’ SharePoint Online news connectors weren’t sending notifications to Microsoft Teams channels.

Final status: We’ve confirmed that the deployment of the fix has been successfully completed and impact has been remediated.

Scope of impact: Impact was specific to users with SharePoint Online news connectors configured who were served through the affected infrastructure.

Start time: Wednesday, June 21, 2023, at 3:55 PM UTC

End time: Tuesday, September 12, 2023, at 6:00 AM UTC

Root cause: A recent standard service update inadvertently introduced a regression that caused a dependency call for DSAPI to resolve user details to fail, causing users’ SharePoint Online news connectors to not send notifications to Microsoft Teams channels as expected.

Next steps:
– We’re reviewing our update procedures to better identify similar issues during our development and testing cycles.

This is the final update for the event.