Users seeing a ‘generic’ icon when attempting to utilize Promoted Links lists

Title: Users seeing a ‘generic’ icon when attempting to utilize Promoted Links lists

User impact: Users were seeing a ‘generic’ icon when attempting to utilize Promoted Links lists.

More info: Users were still able to access the files as expected; however, users wouldn’t see the correct icon.

Final status: The fix deployment has completed, and we’ve confirmed via monitoring and previously affected customer reports that impact has been remediated.

Scope of impact: Users attempting to utilize Promoted Links lists to show specific icons may have been impacted.

Start time: Wednesday, August 2, 2023, at 2:07 PM UTC

End time: Monday, September 18, 2023, at 6:04 PM UTC

Root cause: A recent service update contained a code regression, resulting in the impact.

Next steps:
– To help prevent similar impact in the future, we’re further reviewing our update release procedures to catch code regressions before deployment.

This is the final update for the event.