Users may be unable to load pages within Viva Engage

Title: Users may be unable to load pages within Viva Engage

User impact: Users may have been unable to load pages within Viva Engage.

Final status: We identified that a recent code change intended to expedite page loading in Viva Engage resulted in the impact. We’ve reverted this code change and confirmed through the service health telemetry that impact is no longer persisting.

Scope of impact: Users who attempted to load Viva Engage pages were impacted by this event.

Start time: Tuesday, September 19, 2023, at 9:59 PM UTC

End time: Wednesday, September 20, 2023, at 12:22 AM UTC

Root cause: A recent code update aimed to expedite Viva Engage page loading prevented pages from loading.

Next steps:
– To help prevent similar impact in the future, we’re reviewing our code validation and testing processes to better identify these problems.

This is the final update for the event.