Title: Admins may see an incorrect security patch level displayed for BYOD Android devices in device inventory
User impact: Admins may have seen an incorrect security patch level displayed for BYOD Android devices in device inventory.
More info: Affected devices weren’t displaying the correct security patch level in the hardware inventory page even though the most recent patch level was applied to the devices.
Final status: The fix has finished saturating throughout the affected environments to resolve the impact.
Scope of impact: This event may have impacted any admins who viewed the device inventory report.
Start time: Friday, September 8, 2023, at 9:00 PM UTC
End time: Sunday, September 24, 2023, at 12:30 AM UTC
Root cause: A configuration problem caused the incorrect patch level to be displayed in the hardware inventory page for BYOD (bring your own device) Android devices.
Next steps:
– To help prevent similar impact in the future, we’re investigating the underlying cause of the configuration problem.
This is the final update for the event.
