Users can’t open the context menu when right clicking within Microsoft Teams desktop and web clients

Title: Users can’t open the context menu when right clicking within Microsoft Teams desktop and web clients

User impact: Users couldn’t open the context menu when right clicking within Microsoft Teams desktop and web clients.

More info: The problem may have prevented users from completing any action shortcut from the context menu including:

– Spell-checking highlighted text
– Copying text or media
– Cutting text or media
– Pasting text or media

Where available, users could have utilized the standard keyboard shortcuts to access these features.

This only impacted users that had public preview or targeted release enabled.

Final status: Deployment of the fix is complete, and we’ve confirmed with affected users that this issue is resolved. Affected users may need to restart their Microsoft Teams desktop and web clients to receive the fix and experience impact remediation.

Scope of impact: Impact may have occurred for a subset of users attempting to access the context menu by right clicking in the Microsoft Teams desktop and web client.

Start time: Thursday, July 20, 2023, at 2:12 PM UTC

End time: Friday, September 22, 2023, at 9:00 PM UTC

Root cause: A feature update within Microsoft Teams introduced an impacting configuration issue that prevented users from opening the context menu from Microsoft Teams.

Next steps:
– We’re reviewing our validation and feature update procedures to detect and prevent issues like this prior to deployment in the future.

This is the final update for the event.