Title: Users may intermittently be unable to reach resource accounts that use first-party or third-party voice and chat apps
User impact: Users may intermittently be unable to reach resource accounts that use first-party or third-party voice and chat apps.
More info: The issue affects Microsoft Teams resource accounts that use first-party or third-party voice and chat apps.
The impact includes, but isn’t limited to the following:
– External Public Switched Telephone Network (PSTN) calls to Microsoft Teams resource accounts that use third-party voice applications.
– Calls to auto attendants and call queues.
– Placing calls on hold (music isn’t heard).
– The Microsoft Teams conversation bot may not respond to users and one-on-one conversations.
Current status: We’ve completed reverting back to a previous service version but this was unsuccessful in remediating impact. We’ve further identified that a recent standard service update inadvertently contained a configuration issue, which is resulting in first-party or third-party voice and chat apps data to not be processed as expected. We’re deploying a fix to repair the configuration and mitigate impact.
Scope of impact: This event may intermittently affect Microsoft Teams resource accounts that use first-party or third-party voice and chat apps.
Root cause: A recent standard service update inadvertently contains a configuration issue, which is resulting in first-party or third-party voice and chat apps data to not be processed as expected.
Next update by: Wednesday, September 27, 2023, at 12:00 PM UTC
