Title: Some users’ calls to a Microsoft Teams Auto attendant from any Session Initiation Protocol (SIP) device may fail
User impact: Users’ calls to a Microsoft Teams Auto attendant from any SIP device may fail.
Current status: Having finished the second phase of redeployment, we’re now beginning the third and final phase. We’re monitoring the initial stages of this process to confirm the estimated time of completion, which we expect to be able to provide as part of the next scheduled update.
Scope of impact: This event may impact some users who call a Microsoft Teams Auto attendant from a SIP device.
Start time: Thursday, September 21, 2023, at 11:00 AM UTC
Root cause: A deployment made to address an unrelated event inadvertently introduced a configuration issue, resulting in impact.
Next update by: Thursday, September 28, 2023, at 2:30 PM UTC
