Title: Some users’ replies to messages with classifications in Outlook on the web fail to send with an error
User impact: Users’ replies to messages with classifications in Outlook on the web fail to send with an error.
More info: The error states “Please try again later.”
Users that have access to the Outlook desktop client can use this method to reply to messages with classifications successfully.
Current status: We’ve completed developing the code change and are deploying it to our testing environment for validation before initiating deployment to the impacted environment. We anticipate the validation will complete by our next communication update.
Scope of impact: Some users attempting to reply to messages with classifications in Outlook on the web are impacted.
Start time: Wednesday, September 20, 2023, at 12:00 AM UTC
Root cause: A recent update to Outlook on the web contains a code conflict that’s preventing some users from replying to messages with classifications as expected.
Next update by: Tuesday, October 3, 2023, at 2:00 AM UTC
