Title: Users may be unable to enroll Windows 10 and Windows 11 devices and receive an error on failure
User impact: Users may have been unable to enroll Windows 10 and Windows 11 devices and receive an error on failure.
More info: When Windows enrollment failures occurred, users received an error message that stated “There was a problem authenticating your account or device. Try again or contact your system administrator with the error code 80180002.” or “We couldn’t auto-discover a management endpoint matching the user entered.”
Final status: We’ve completed our rollback of the change to utilize new service infrastructure for processing device enrollments and confirmed this has successfully remediated impact.
Scope of impact: This issue may have impacted any user attempting to enroll Windows 10 and Windows 11 devices.
Start time: Wednesday, September 20, 2023, at 7:00 AM UTC
End time: Monday, October 2, 2023, at 7:22 PM UTC
Root cause: A recent change to utilize new service infrastructure for processing device enrollments resulted in errors occurring when users attempted enrollment in specific instances.
Next steps:
– We’re reviewing our change testing and validation procedures to identify why impact was missed and better prevent similar future occurrences.
This is the final update for the event.
