Some users may experience intermittent failures loading feeds in Microsoft Viva Engage

Title: Some users may experience intermittent failures loading feeds in Microsoft Viva Engage
User impact: Users may experience intermittent failures loading feeds in Microsoft Viva Engage.
Title: Some users may experience intermittent failures loading feeds in Microsoft Viva Engage
User impact: Users may have experienced intermittent failures loading feeds in Microsoft Viva Engage.
More info: Retries may have worked to successfully load the feed as expected.
Final status: We’ve identified a configuration issue on a portion of Microsoft Viva Engage infrastructure responsible for loading feeds that is resulting in users experiencing intermittent loading failures. We’ve implemented a configuration change and confirmed with monitoring internal telemetry that the service functionality is restored and the impact remediated.
Scope of impact: Some users hosted on the impacted environment may have been intermittently impacted.
Start time: Monday, October 16, 2023, at 5:00 PM UTC
End time: Monday, October 16, 2023, at 8:40 PM UTC
Root cause: A configuration issue on a portion of Microsoft Viva Engage infrastructure responsible for loading feeds was resulting in the intermittent loading failures.
Next steps:
– We’re further reviewing the configuration issue to understand how it was introduced on the portion of Microsoft Viva Engage infrastructure, to prevent the issue from reoccurring
This is the final update for the event.