Title: Users may be unable to use Microsoft Teams accounts on any Microsoft Teams certified Android devices
User impact: Users may be unable to use Microsoft Teams accounts on any Microsoft Teams certified Android devices.
More info: All types of certified Android devices are affected, including certified Teams phones and certified Teams Rooms on Android. Sign in failures may occur for both user accounts and room accounts. Additionally, users accessing Microsoft Teams on Android devices may be intermittently automatically signed out of Microsoft Teams. This issue is prevalent with devices running Intune Company Portal build 5882 and impacts devices from all original equipment manufacturers (OEMs).
Current status: We’ve deployed the fix to a select number of users to validate its effectiveness in resolving the issue before initiating the deployment on a broader scale, and are monitoring the results to confirm the efficacy of our fix. We expect that these validations will complete and we’ll be able to provide a timeline for the broader deployment of the fix by our next scheduled update.
Scope of impact: This event may impact any users who attempt to use Microsoft Teams accounts on any Microsoft Teams certified Android devices, including certified Teams phones and certified Teams Rooms on Android.
Start time: Monday, June 19, 2023, at 7:00 AM UTC
Root cause: Intune Company Portal build 5882 contains an update for certified Android devices that is causing the devices to sign out of Microsoft Teams.
Next update by: Monday, October 23, 2023, at 10:30 PM UTC
