Title: A small number of users may be unable to activate the Record or Transcribe features in Microsoft Teams meetings
User impact: Users may be unable to activate the Record or Transcribe features in Microsoft Teams meetings.
More info: As a workaround, affected users can try re-joining the meeting, which may allow them to bypass the issue.
When affected users navigate to “Record and Transcribe” in the meeting options menu, the “Start Recording” and “Start Transcribing” features may be grayed out and can’t be selected.
Impact is limited to a small number of meeting members other than the meeting organizer; where possible, the meeting organizer can activate the Record and Transcribe features to bypass impact.
Current status: Our deployment is ongoing, and we anticipate it will complete by Tuesday, October 31, 2023. We’re continuing to monitor its progress, and we’ll provide any adjustments in the estimated completion timeline should one become available.
Scope of impact: A small number of users attempting to record or transcribe a Microsoft Teams meeting other than the meeting organizer may be impacted.
Root cause: A recent update to the Microsoft Teams infrastructure responsible for facilitating access to the Record and Transcribe features introduced a code issue that prevents the service from identifying users with access to those features, leading to impact.
Next update by: Tuesday, October 24, 2023, at 9:00 PM UTC
