Title: Users with automated syncing enabled in OneDrive for Business may see duplicate shortcut icons on their Windows desktop
User impact: Users with automated syncing enabled in OneDrive for Business may see duplicate shortcut icons on their Windows desktop.
More info: Other non-Windows operating systems and devices are unaffected.
Current status: Our investigation has determined that an update to the Microsoft Edge browser introduced a code issue that’s causing Microsoft Edge desktop shortcuts to duplicate when an automated sync with OneDrive for Business occurs, leading to impact. While our investigation is ongoing to identify the specific update containing the code issue, we’ve developed and deployed a fix for the Microsoft Edge browser to prevent further duplications from occurring. We recommend that affected users update to the latest version of Microsoft Edge (version 118 or newer) and then select and delete the duplicate shortcuts to fully remediate the issue. To most efficiently select and delete all duplicate shortcuts, we recommend selecting and deleting the duplicate shortcuts in the Desktop folder within Windows Explorer.
Scope of impact: Some users with automated syncing enabled in OneDrive for Business may be impacted.
Start time: Tuesday, September 12, 2023, at 12:00 AM UTC
Root cause: An update to the Microsoft Edge browser introduced a code issue that’s causing Microsoft Edge desktop shortcuts to duplicate when an automated sync with OneDrive for Business occurs, leading to impact.
Next update by: Thursday, October 19, 2023, at 9:00 PM UTC
Posted inUncategorized