Title: Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland
User impact: Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland.
More info: Users who install Microsoft 365 or Office desktop apps on Windows devices located in the EEA and Switzerland may see that Microsoft Teams isn’t installed. Additionally, Microsoft Teams may be removed entirely if Office is reinstalled.
Affected users can follow these steps to install Microsoft Teams separately: https://www.microsoft.com/en-us/microsoft-teams/download-app
Admins can follow these steps to install Microsoft Teams to devices across their environments: https://learn.microsoft.com/en-us/microsoftteams/msi-deployment
Current status: We’re continuing to analyze our available methods for expediting the updates to the Microsoft 365 apps installer ahead of the scheduled deployment on November 14, 2023. We’re expecting to have confirmed and will share an updated estimate for the remediation of impact by our next scheduled update.
Scope of impact: This event may impact users who attempt to install Microsoft 365 or Office desktop apps on Windows devices located in the European Economic Area and Switzerland.
Start time: Thursday, September 28, 2023, at 12:00 AM UTC
Root cause: Changes outlined in the following document caused us to remove the automatic installation of Microsoft Teams client. Please review https://blogs.microsoft.com/eupolicy/2023/08/31/european-competition-teams-office-microsoft-365/ for more information.
Next update by: Thursday, October 26, 2023, at 10:00 PM UTC
