Title: A small number of users may be unable to activate the Record or Transcribe features in Microsoft Teams meetings
User impact: Users may be unable to activate the Record or Transcribe features in Microsoft Teams meetings.
More info: As a workaround, affected users can try re-joining the meeting, which may allow them to bypass the issue.
When affected users navigate to “Record and Transcribe” in the meeting options menu, the “Start Recording” and “Start Transcribing” features may be grayed out and can’t be selected.
Impact is limited to a small number of meeting members other than the meeting organizer; where possible, the meeting organizer can activate the Record and Transcribe features to bypass impact.
Current status: Our fix deployment continues to saturate the affected environments and we now expect it will reach all impacted users by Wednesday, November 15, 2023. Some users will see relief prior to the full deployment completion.
Scope of impact: A small number of users attempting to record or transcribe a Microsoft Teams meeting other than the meeting organizer may be impacted.
Start time: Thursday, September 7, 2023, at 12:00 AM UTC
Estimated time to resolve: Our updated fix deployment timeline estimates for this deployment to have completed and for impact to be remediated by Wednesday, November 15, 2023.
Root cause: An update to the Microsoft Teams infrastructure responsible for facilitating access to the Record and Transcribe features introduced a code issue that prevents the service from identifying users with access to those features, leading to impact.
Next update by: Wednesday, November 15, 2023, at 10:00 PM UTC
