Title: One percent of Google Chrome users may experience degraded functionality when accessing Microsoft 365 services
User impact: Users may experience degraded functionality when accessing Microsoft 365 services via Google Chrome.
More info: While this may not be a viable solution for your organization, users can leverage Microsoft Edge to work around the issue while we develop mitigations.
At this time, we’ve confirmed the following Microsoft 365 impact scenarios when accessing via the Google Chrome web browser:
SharePoint Online
– Unable to create sites from SharePoint or the admin center
– Unable to access Viva Engage or connector webparts
OneDrive for Business
– Unable to access recent documents via the Microsoft 365 app launcher
Microsoft Teams
– Unable to access OneDrive from the app tray
– Unable to access the Files tab within a Teams channel
– Unable to access Viva connections
Current status: We’re validating additional impact scenarios to Microsoft 365 services and will continue to update the “More Info” section of this communication as that work progresses. In parallel, we are developing and deploying changes to restore functionality when accessing via the affected web browser.
Scope of impact: Currently one percent of Google Chrome users may experience impact.
Start time: Thursday, January 4, 2024, at 12:00 AM UTC
Root cause: A recent third-party network change is preventing some Microsoft 365 features to function as expected when accessed via a specific web browser.
Next update by: Saturday, January 6, 2024, at 3:00 AM UTC
