Title: Unable to access one or more Microsoft 365 services
User impact: Users may have been unable to access one or more Microsoft 365 services.
More info: Users who were able to access the service may have experienced latency.
Final status: Our investigation determined that the Microsoft service was healthy. A local third-party ISP was having issues with traffic routing components, resulting in impact. We’ve monitored our telemetry and confirmed that service traffic is now reaching the Microsoft infrastructure as expected and the issue is resolved.
Scope of impact: Impact was specific to a subset of users who were accessing the service from Germany and surrounding areas.
Start time: Friday, January 12, 2024, at 7:03 AM UTC
End time: Friday, January 12, 2024, at 8:30 AM UTC
Root cause: A local third-party ISP was having issues with traffic routing components.
This is the final update for the event.
