Admins’ communications credit balance may not be automatically refilled in the Commerce Management Agent Tool

Title: Admins’ communications credit balance may not be automatically refilled in the Commerce Management Agent Tool
User impact: Admins’ communications credit balance may not be automatically refilled in the Commerce Management Agent Tool.
More info: While this balance won’t automatically refill, communications credits can still be added manually.
Current status: Our code change is taking longer to prepare than previously anticipated. We’re continuing our code validation procedure and plan to deploy the fix shortly, remediating impact by our next scheduled update.
Scope of impact: Any admin expecting the automatic addition of funds to their communications credits balance in the Commerce Management Agent Tool may be impacted.
Start time: Monday, December 4, 2023, at 3:00 AM UTC
Root cause: A recent update to the entitlements service prevents the automated addition of communications credits, resulting in impact.
Next update by: Tuesday, January 16, 2024, at 6:30 PM UTC