Admins may have seen over reported Outlook usage from 12/14/2023 to 12/21/2023 in the Microsoft 365 apps report

Title: Admins may have seen over reported Outlook usage from 12/14/2023 to 12/21/2023 in the Microsoft 365 apps report
User impact: Admins may have seen over reported Outlook usage from 12/14/2023 to 12/21/2023 in the Microsoft 365 apps report.
More info: Admins may have also experienced incorrect flexible work insight in Adoption Score within the Microsoft 365 admin center.
Final status: We’ve completed backfilling the affected data and confirmed through a period of monitoring that impact has been fully remediated.
Scope of impact: Any admin who was attempting to view Outlook usage from 12/14/2023 to 12/21/2023 in the Microsoft 365 apps report or Flexible work insight in Adoption Score may have been impacted.
Start time: Thursday, December 14, 2023, at 12:00 AM UTC
End time: Saturday, January 13, 2024, at 12:00 AM UTC
Root cause: An upstream data quality issue which inadvertently caused unexpected errors, was resulting in impact.
Next steps:
– We’re further reviewing the upstream data quality issue to understand why it was causing unexpected errors and over reported Outlook usage in the Microsoft 365 apps report, to help prevent this problem from happening again.
This is the final update for the event.