Title: Admins’ communications credit balance may not be automatically refilled in the Commerce Management Agent Tool
User impact: Admins’ communications credit balance may not be automatically refilled in the Commerce Management Agent Tool.
More info: While this balance won’t automatically refill, communications credits can still be added manually.
Current status: Following our successful code validations, our code change solution has started being deployed and is approximately 10 percent complete. We’re monitoring the remaining deployment, and our updated deployment timeline estimates that it will have completed and remediated impact by our next scheduled update.
Scope of impact: Any admin expecting the automatic addition of funds to their communications credits balance in the Commerce Management Agent Tool may be impacted.
Start time: Monday, December 4, 2023, at 3:00 AM UTC
Estimated time to resolve: Our fix deployment timeline is estimating that the deployment of the fix will have completed and remediated impact by Wednesday, January 17, 2024, at 6:30 PM UTC.
Root cause: A recent update to the entitlements service prevents the automated addition of communications credits, resulting in impact.
Next update by: Wednesday, January 17, 2024, at 6:30 PM UTC
