Title: Users may appear to be unable to create new templated documents in SharePoint Online document libraries
User impact: Users may appear to be unable to create new templated documents in SharePoint Online document libraries.
More info: Users may be able to navigate back to the SharePoint Online document library where they may see a new templated document.
Users who see a prompt to enable pop-ups when they’re attempting to create a new templated document in a SharePoint Online document library may be able to bypass the issue by allowing these. However, they may notice that a blank page is opened in addition to the templated document.
Current status: Our fix has fully saturated the affected service environment. We’re reaching out to some affected users to validate that the issue has been completely remediated.
Scope of impact: Any user attempting to create new templated documents in SharePoint Online document libraries may be affected.
Start time: Monday, November 20, 2023, at 12:00 PM UTC
Root cause: A recent code change, meaning to address a separate issue related to document creation, introduced a code issue within the flow utilized when creating documents from templates, resulting in impact.
Next update by: Wednesday, January 17, 2024, at 8:30 PM UTC
