Admins’ communications credit balance may not be automatically refilled in the Commerce Management Agent Tool

Title: Admins’ communications credit balance may not be automatically refilled in the Commerce Management Agent Tool
User impact: Admins’ communications credit balance may not have been automatically refilled in the Commerce Management Agent Tool.
More info: While this balance didn’t automatically refill, communication credits could have been added manually throughout the duration of this event.
Final status: We’ve confirmed that the deployment of the fix has successfully completed and that the impact is now fully remediated.
Scope of impact: Any admin expecting the automatic addition of funds to their communications credits balance in the Commerce Management Agent Tool may have been impacted.
Start time: Monday, December 4, 2023, at 3:00 AM UTC
End time: Wednesday, January 17, 2024, at 12:00 PM UTC
Root cause: A recent update to the entitlements service prevented the automated addition of communications credits, resulting in impact.
Next steps:
– We’re reviewing this recent update to understand why it was preventing the automated addition of communications credits so we can improve our testing and validation cycle and prevent similar impact from reoccurring.
This is the final update for the event.