Admins intermittently may not be able to access the Microsoft 365 admin center

Title: Admins intermittently may not be able to access the Microsoft 365 admin center
User impact: Admins intermittently may have not been able to access the Microsoft 365 admin center.
More info: When attempting to access the Microsoft 365 admin center, admins were intermittently directed to a page that says “Switch to an account that has permission. Your account (account name) doesn’t have permission to view or manage this page in the Microsoft 365 admin center.”
Admins may have been able to access the Microsoft 365 admin center on retry.
Final status: We’ve determined that a recent service change intended to improve the Microsoft 365 admin center experience resulted in periods of intermittent impact. While we were in the process of identifying what actions may have been necessary to resolve the issue, our service health telemetry indicated that the impact was no longer occurring. After an additional period of monitoring, we’ve confirmed that impact has been fully remediated.
Scope of impact: This issue may have intermittently affected any admin attempting to access the Microsoft 365 admin center.
Start time: Wednesday, January 24, 2024, at 9:00 AM UTC
End time: Wednesday, January 24, 2024, at 5:10 PM UTC
Root cause: A recent service change intended to improve the Microsoft 365 admin center experience resulted in periods of intermittent impact.
Next steps:
– We’re continuing to monitor the affected infrastructure closely as we investigate the offending changes to gain further insight into the source of the underlying issue and prevent similar impact in the future.
This is the final update for the event.