Users may see a blank screen and be unable to view screens shared by Teams Meeting Room (MTR) devices on mobile clients

Title: Users may see a blank screen and be unable to view screens shared by Teams Meeting Room (MTR) devices on mobile clients
User impact: Users may see a blank screen and be unable to view screens shared by MTR devices on Microsoft Teams mobile clients.
More info: Impact is specific to Android and iOS users.
While we’re working to remediate impact, affected users that have access to the desktop or web clients may use these connection methods to bypass the issue and view screens shared from MTR devices.
Users can manually update to the iOS Microsoft Teams app (Version 6.2.0) to resolve the problem for iOS devices, which is currently available to update from the app store.
Current status: We’re continuing to monitor the deployment of the update in the app store for Android devices, which is currently five percent complete. We’ll aim to provide a release timeline once one becomes available.
Scope of impact: Any user attempting to view screens shared from MTR devices on Android and iOS may be impacted.
Start time: Monday, January 22, 2024, at 12:00 PM UTC
Root cause: A recent update to the Microsoft Teams mobile clients contained a code regression resulted in impact.
Next update by: Friday, February 9, 2024, at 7:30 PM UTC

Comments

No comments yet. Why don’t you start the discussion?

Leave a Reply

Your email address will not be published. Required fields are marked *