Title: Admins may be unable to manage, release, or acquire phone numbers within the Microsoft Teams admin center
User impact: Admins may have been unable to manage, release, or acquire phone numbers within the Microsoft Teams admin center.
More info: Admins may have seen an error message when attempting to manage, release, or acquire phone number actions.
Final status: We’ve identified a service update to the Microsoft Teams admin center infrastructure that caused a portion of service infrastructure to operate at a suboptimal state, resulting in impact. We’ve reverted the impacting update and confirmed after monitoring telemetry that impact has been remediated.
Scope of impact: Your organization was affected by this event, and admins may have been unable to manage, release, or acquire phone numbers within the Microsoft Teams admin center.
Start time: Thursday, February 15, 2024, at 1:02 PM UTC
End time: Thursday, February 15, 2024, at 11:15 PM UTC
Root cause: A routine service update to the Microsoft Teams admin center service infrastructure caused a portion of service infrastructure to operate at a suboptimal state, resulting in impact.
Next steps:
– We’re reviewing the service update to better understand what caused this issue to occur so we can prevent similar instances of impact from happening in the future.
