Title: Users’ SharePoint Online content search results may be missing or may disappear when pages load
User impact: Users’ SharePoint Online content search results may be missing or may disappear when pages load.
More info: This issue specifically impacts items which were newly created or updated recently. Additionally, affected users’ recent News items in the News web part may be missing or disappear when pages load.
Current status: Our re-indexing monitoring and reports from users has verified that the process continues to provide relief. While we continue to analyze methods for expediting this process, we’re confirming an updated timeline for the re-indexing’s completion and the remediation of impact.
Scope of impact: This issue may impact the availability of some items when users perform content searches or use the News web part in SharePoint Online.
Start time: Wednesday, January 24, 2024, at 5:21 PM UTC
Root cause: A search index discrepancy is causing access control properties to propagate incorrectly within SharePoint Online, resulting in impact.
Next update by: Wednesday, February 21, 2024, at 9:00 PM UTC
