Users’ SharePoint Online content search results may be missing or may disappear when pages load

Title: Users’ SharePoint Online content search results may be missing or may disappear when pages load

User impact: Users’ SharePoint Online content search results may be missing or may disappear when pages load.

More info: This issue specifically impacts items which were newly created or updated recently. Additionally, affected users’ recent News items in the News web part may be missing or disappear when pages load.

Current status: We’re continuing our efforts to optimize a process to identify impacted items and expedite their resolution. We’re initially testing this on a smaller scale, but we anticipate that this should be underway for all affected environments by Friday, March 8, 2024. While we expect resolution should be achieved in mid to late March, we’ll be able to provide a more precise timeline once the full list of impacted items has been identified.

Scope of impact: This issue may impact the availability of some items when users perform content searches or use the News web part in SharePoint Online.

Start time: Wednesday, January 24, 2024, at 5:21 PM UTC

Root cause: A search index discrepancy is causing access control properties to propagate incorrectly within SharePoint Online, resulting in impact.

Next update by: Friday, March 8, 2024, at 7:00 PM UTC