Users may be unable to access SharePoint Online

Title: Users may be unable to access SharePoint Online

User impact: Users may be unable to access SharePoint Online.

More info: Users may be able to set their DNS server configuration settings to 8.8.8.8 to access SharePoint Online.

Current status: Our investigation has determined that the third-party ISP isn’t related to the root cause of impact and we’ve updated the Title, User impact, and Scope of impact to match this new understanding. We’re working with affected users to gather DNS configuration settings and network trace logs to help us better understand the cause of impact, allow us to resolve the issue.

Scope of impact: Users attempting to access SharePoint Online may be impacted.

Start time: Thursday, March 7, 2024, at 4:00 PM UTC

Next update by: Tuesday, March 12, 2024, at 11:00 AM UTC