Title: Users may be unable to play migrated Stream videos in Microsoft Stream
User impact: Users may be unable to play migrated Stream videos in Microsoft Stream.
More info: Users attempting to play impacted Stream videos will encounter the error message: “This browser or app can’t play the video. Something might be outdated or not supported. Try again using a different browser or app.”
Current status: We’re continuing to look for any additional video files that may have been impacted and not included in our original fix queue. We expect to have a complete list of these remaining files by the time of our next scheduled update. Nearly all of the files in the original fix queue have been repaired. We expect this repair job to be fully complete by Friday, March 15.
Scope of impact: Any user may be unable to play migrated Stream videos in Microsoft Stream.
Start time: Saturday, February 10, 2024, at 2:00 AM UTC
Preliminary root cause: A recent feature update, intended to enhance the reliability and stability of our service, contained a code regression that impacted Stream video files that were migrated between Saturday, February 10, 2024, at 2:00 AM UTC, and Tuesday, February 20, 2024, at 9:30 AM UTC, causing them to be unable to play.
Next update by: Friday, March 15, 2024, at 11:30 PM UTC
