Some users may be unable to search in the Audit Logs within the Microsoft Purview portal

Title: Some users may be unable to search in the Audit Logs within the Microsoft Purview portal

User impact: Users may be unable to search in the Audit Logs within the Microsoft Purview portal.

More info: Affected users may have seen the error message reporting “failed to load data. Please try again later”.

Final status: Our analysis of telemetry identified a recent service update contained a code change that was incompatible with the service functionality. We’ve since reverted this code change and have confirmed that impact has been alleviated.

Scope of impact: Impact was specific to some users who were served through the affected infrastructure.

Start time: Thursday, March 14, 2024, at 6:30 PM UTC

End time: Friday, March 15, 2024, at 12:33 PM UTC

Root cause: A recent service update was released with a code change that was incompatible with the service health.

Next steps:
– We’re continuing to analyze the code that caused the impact to understand how this wasn’t identified during our pre-deployment processes so we can avoid similar issues in future updates.

This is the final update for the event.