Title: Users may be unable to play migrated Stream videos in Microsoft Stream
User impact: Users may be unable to play migrated Stream videos in Microsoft Stream.
More info: Users attempting to play impacted Stream videos will encounter the error message: “This browser or app can’t play the video. Something might be outdated or not supported. Try again using a different browser or app.”
Current status: The original group of files queued for repair will be completed by Friday, March 15, 2024, at 11:30 PM UTC. We’re continuing the process of scanning for any remaining files that were impacted and not included in the original fix. It is estimated that this is a relatively small number of files. We will provide an update on this group of files and the mitigation timeline by our next scheduled communication.
Start time: Saturday, February 10, 2024, at 2:00 AM UTC
Preliminary root cause: A recent feature update, intended to enhance the reliability and stability of our service, contained a code regression that impacted Stream video files that were migrated between Saturday, February 10, 2024, at 2:00 AM UTC, and Tuesday, February 20, 2024, at 9:30 AM UTC, causing them to be unable to play.
Next update by: Tuesday, March 19, 2024, at 11:30 PM UTC
