Title: Users may be unable to access the OneDrive for Business service
User impact: Users may have been unable to access the OneDrive for Business service.
Final status: After a period of close monitoring, we’ve confirmed that this issue has been resolved following our reversion of the service change found to be causing the problem.
Scope of impact: Users who attempted to access OneDrive for Business may have been impacted.
Start time: Thursday, March 7, 2024, at 4:00 PM UTC
End time: Thursday, March 14, 2024, at 5:30 PM UTC
Root cause: A recent service change to upgrade Azure Domain Name System (DNS) compatibility resulted in impact.
Next steps:
– We’re reviewing our Azure DNS compatibility service change processes so we can better identify similar issues during our testing and development cycles and avoid comparable impact in the future.
This is the final update for this event.
