Title: Users’ automated retention policy actions intermittently may not apply as expected in multiple Microsoft 365 services
User impact: Users’ automated retention policy actions intermittently may not apply as expected in multiple Microsoft 365 services.
More info: This issue may intermittently impact the following automated retention policy actions:
– Triggering disposition review at the end of retention period.
– Deletion of content at the end of retention period.
– Automatic application of retention labels in Microsoft Teams, Viva Engage, OneDrive for Business, and SharePoint Online.
– Triggering Power Automate flows at the end of retention period.
Current status: Our operation to validate the previously mentioned code fix for efficacy is progressing as expected. When this process is complete, we’ll initiate deployment of the fix to the impacted service environments.
Scope of impact: Any user’s automated retention policy actions may intermittently not apply as expected in multiple Microsoft 365 services.
Start time: Saturday, March 9, 2024, at 7:00 AM UTC
Root cause: A recent update to a component of Microsoft 365 infrastructure responsible for executing automated retention policy actions introduced a code regression that’s leading to impact.
Next update by: Monday, April 8, 2024, at 9:30 PM UTC
