Some users may see a stale profile or unknown user for federated users in external chats and calls in Microsoft Teams

Title: Some users may see a stale profile or unknown user for federated users in external chats and calls in Microsoft Teams

User impact: Users may see a stale profile or unknown user for federated users in external chats and calls in Microsoft Teams.

More info: Impacted users may see the issue occurring for federated users in chats, calls, channels, and any other service feature that shows federated users. Impact occurs in all Microsoft Teams clients.

Current status: We’re continuing to monitor the fix as it deploys to the impacted environment. We still expect the deployment will complete in mid-April 2024, and we anticipate being able to provide an estimated completion date by our next scheduled update.

Scope of impact: We’re continuing to monitor as the deployment of the fix progresses, which we continue estimate will complete in mid-April 2024.

Start time: Wednesday, December 6, 2023, at 11:00 AM UTC

Estimated time to resolve: We expect the fix to complete deployment, remediating impact for all users in mid-April 2024.

Root cause: An imbalance of service load on a portion of infrastructure responsible for populating federated users’ data and information in Microsoft Teams that’s resulting in impact.

Next update by: Thursday, April 11, 2024, at 11:00 PM UTC

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