Title: Users see blurry videos on Microsoft Teams live events playing pre-recorded videos
User impact: Users see blurry videos on Microsoft Teams live events playing pre-recorded videos.
More info: The issue only occurs when joining Microsoft-hosted Microsoft Teams live events from the “Calendar Peek” view in the Microsoft Teams desktop client. Users attending such events are recommended to join through a direct link via their web browser or through their Outlook calendar instead of using the Microsoft Teams desktop calendar.
Current status: During our initial validation process, we discovered additional changes which our fix needs in order to fully remediate the issue. We’re making these changes before we restart our testing and validation process to ensure our fix is ready for broad deployment. We anticipate that our fix may be ready for deployment during the fourth week of April 2024, and we’ll provide a more precise resolution timeline once available.
Scope of impact: This issue may impact any user attempting to watch Microsoft-hosted Microsoft Teams live events playing pre-recorded videos.
Root cause: When a user joins the live event using the “Calendar Peek” view in the Microsoft Teams desktop client, data that ensures pre-recorded videos are tagged with values that maintain a high resolution isn’t transmitted as expected.
Next update by: Tuesday, April 16, 2024, at 7:30 PM UTC
