Title: Some users may see a stale profile or unknown user for federated users in external chats and calls in Microsoft Teams
User impact: Users may see a stale profile or unknown user for federated users in external chats and calls in Microsoft Teams.
More info: Impacted users may see the issue occurring for federated users in chats, calls, channels, and any other service feature that shows federated users. Impact occurs in all Microsoft Teams clients.
Current status: We identified an unrelated issue in our deployment pipeline infrastructure that slowed the propagation of the fix. This issue has been resolved, and the fix is now saturating the affected environments as expected. We’re continuing to monitor the fix’s progression to ensure its successful completion, which we anticipate will occur by the last week of April 2024.
Scope of impact: Some users interacting with federated users from any Microsoft Teams client may be impacted.
Start time: Wednesday, December 6, 2023, at 11:00 AM UTC
Root cause: An imbalance of service load on a portion of infrastructure responsible for populating federated users’ data and information in Microsoft Teams that’s resulting in impact.
Next update by: Friday, April 19, 2024, at 1:00 AM UTC
