Title: Users’ SharePoint Online content search results may be missing or may disappear when pages load
User impact: Users’ SharePoint Online content search results may be missing or may disappear when pages load.
More info: Items in search results may appear to be out of date or incomplete. Items within the search index that may be impacted were created or updated prior to Monday, February 5, 2024. Any content added or modified after February 5, 2024, isn’t impacted. Source content isn’t impacted by this incident.
Current status: After our review, we’ve determined we’ll wait for phase one to complete before proceeding with phase two of our repair plan. Meanwhile, we’re continuing to validate the second phase to ensure efficacy. Our initial phase of the repair is ongoing, and we anticipate it’ll complete by Tuesday, April 16, followed by seven days of additional testing. We’ll provide an update on these phases and timelines with our next scheduled update.
Scope of impact: This issue may impact the availability of some items when users perform content searches or use the News web part in SharePoint Online.
Start time: Wednesday, January 24, 2024, at 5:21 PM UTC
Root cause: A search index discrepancy is causing access control properties to propagate incorrectly within SharePoint Online, resulting in impact.
Next update by: Tuesday, April 16, 2024, at 9:00 PM UTC
