Title: Users see blurry videos on Microsoft Teams live events playing pre-recorded videos
User impact: Users see blurry videos on Microsoft Teams live events playing pre-recorded videos.
More info: The issue only occurs when joining Microsoft-hosted Microsoft Teams live events from the “Calendar Peek” view in the Microsoft Teams desktop client. Users attending such events are recommended to join through a direct link via their web browser or through their Outlook calendar instead of using the Microsoft Teams desktop calendar.
Current status: We’ve completed the previously mentioned changes to the planned fix, and we’re validating for efficacy before initiating deployment to the impacted service environment. We continue to anticipate that the fix will be fully deployed by the end of April 2024, and we’re aiming to provide a more precise timeline to remediation in our next update.
Scope of impact: This issue may impact any user attempting to watch Microsoft-hosted Microsoft Teams live events playing pre-recorded videos.
Start time: Tuesday, March 5, 2024, at 8:00 AM UTC
Root cause: When a user joins the live event using the “Calendar Peek” view in the Microsoft Teams desktop client, data that ensures pre-recorded videos are tagged with values that maintain a high resolution isn’t transmitted as expected.
Next update by: Tuesday, April 23, 2024, at 7:30 PM UTC
