Title: Admins may have been unable to view the Microsoft 365 apps usage report
User impact: Admins may have been unable to view the Microsoft 365 apps usage report.
More info: The April 10, 2024 Microsoft 365 usage report was affected, as well as the April 11, 2024 Copilot Readiness Activity report.
Final status: We’ve successfully resolved impact and the backfill of report data is now up to date.
Scope of impact: All admins may have been impacted by this event, and may have experienced delays receiving data used for the affected reports mentioned in the More info section.
Start time: Sunday, April 14, 2024, at 12:00 AM UTC
End time: Tuesday, April 16, 2024, at 9:25 AM UTC
Root cause: An issue within the upstream service infrastructure was causing data delays for a specific usage report, leading to impact.
Next steps:
– We’re analyzing data delays and trends on the affected upstream service infrastructure to help prevent this problem from happening again.
This is the final update for this event.
