Users’ SharePoint Online content search results may be missing or may disappear when pages load

Title: Users’ SharePoint Online content search results may be missing or may disappear when pages load

User impact: Users’ SharePoint Online content search results may be missing or may disappear when pages load.

More info: Items in search results may appear to be out of date or incomplete. Items within the search index that may be impacted were created or updated prior to Monday, February 5, 2024. Any content added or modified after February 5, 2024, isn’t impacted. Source content isn’t impacted by this incident.

Current status: Our phase one fix remains on track to complete by Saturday, April 20, 2024. We’ll work through any residual tasks to ensure the fix completes over the weekend. This fix is expected to address the majority of items impacted by this event.

On Monday, April 22, 2024, we’ll begin a seven-day monitoring and testing phase so that we can fully assess which items remain impacted and fine tune our phase two fix, which will address those outstanding items. We’ll provide an update on the first phase of the fix and the pathway forward through the monitoring and testing period in our next scheduled update.

Scope of impact: This issue may impact the availability of some items when users perform content searches or use the News web part in SharePoint Online.

Start time: Wednesday, January 24, 2024, at 5:21 PM UTC

Root cause: A search index discrepancy is causing access control properties to propagate incorrectly within SharePoint Online, resulting in impact.

Next update by: Monday, April 22, 2024, at 9:00 PM UTC