Title: Users’ automated retention policy actions intermittently may not apply as expected in multiple Microsoft 365 services
User impact: Users’ automated retention policy actions intermittently may not apply as expected in multiple Microsoft 365 services.
More info: This issue may intermittently impact the following automated retention policy actions:
– Triggering disposition review at the end of retention period.
– Deletion of content at the end of retention period.
– Automatic application of retention labels in Microsoft Teams, Viva Engage, OneDrive for Business, and SharePoint Online.
– Triggering Power Automate flows at the end of retention period.
Current status: We’re continuing to monitor as the fix saturates throughout the affected infrastructure. We expect to be able to provide an estimated time of completion by our next update.
Scope of impact: Any user’s automated retention policy actions may intermittently not apply as expected in multiple Microsoft 365 services.
Start time: Saturday, March 9, 2024, at 7:00 AM UTC
Root cause: A recent update to a component of Microsoft 365 infrastructure responsible for executing automated retention policy actions introduced a code regression that’s leading to impact.
Next update by: Monday, April 22, 2024, at 10:00 AM UTC
