Title: Users’ SharePoint Online content search results may be missing or may disappear when pages load
User impact: Users’ SharePoint Online content search results may be missing or may disappear when pages load.
More info: Items in search results may appear to be out of date or incomplete. Items within the search index that may be impacted were created or updated prior to Monday, February 5, 2024. Any content added or modified after February 5, 2024, isn’t impacted. Source content isn’t impacted by this incident.
Current status: Phase one of our solution deployment is nearing completion, and we’re monitoring its final steps to ensure that it addresses a majority of the impacted items as expected. In parallel, we’ve started the seven-day monitoring and testing for the second phase of our solution, which is expected to address the remaining affected items and completely remediate the impact. We’ll provide an estimated timeline for the completed process and the remediation of impact once it becomes available.
Scope of impact: This issue may impact the availability of some items when users perform content searches or use the News web part in SharePoint Online.
Start time: Wednesday, January 24, 2024, at 5:21 PM UTC
Root cause: A search index discrepancy is causing access control properties to propagate incorrectly within SharePoint Online, resulting in impact.
Next update by: Monday, April 29, 2024, at 9:00 PM UTC
