Title: One percent of Google Chrome users may experience degraded functionality when accessing Microsoft 365 services
User impact: Users may experience degraded functionality when accessing Microsoft 365 services via Google Chrome.
More info: While this may not be a viable solution for your organization, users can leverage Microsoft 365 desktop apps to work around the issue while we develop mitigations.
Google Chrome does not expect the one percent of users on the new build to be enterprise users, however, it may be possible. At this time, we’ve confirmed the following Microsoft 365 impact scenarios when accessing via the Google Chrome web browser:
SharePoint Online
– Unable to create sites from SharePoint or the admin center
– Unable to access Viva Engage or connector webparts
Outlook on the web
– Unable to access the Viva Engage app
Viva Engage
– Unable to access Viva Engage Embed content
Microsoft Teams
– Unable to access OneDrive from the app tray
– Unable to access the Files and Pages tabs within a Teams channel
– Unable to access Viva connections
Further information can be found in the Message center under MC697433 specifically pertaining to Microsoft Teams impact scenarios and potential workarounds.
Additional details and workaround options have been provided by Google Chrome at the following links:
https://support.google.com/chrome/a/answer/7679408?sjid=15085132312051031054-NA#chromeBrsrB120
https://support.google.com/chrome/answer/95647?hl=en-GB&co=GENIE.Platform%3DDesktop#zippy=%2Callow-third-party-cookies-temporarily-for-a-specific-site
Current status: We’ve encountered some delays in addressing the SharePoint Online scenario affecting the ability to create sites. Based on current progress we anticipate an additional two weeks to complete. Additionally, updates for the remaining impact associated with Viva Engage embedded features is in progress and we’ll provide an updated ETA in our next update.
Scope of impact: Currently one percent of Google Chrome users may experience impact.
Start time: Thursday, January 4, 2024, at 12:00 AM UTC
Root cause: A recent third-party network change is preventing some Microsoft 365 features from functioning as expected when accessed via a specific web browser.
Next update by: Wednesday, April 24, 2024, at 11:30 PM UTC
