Some users can’t access the new Microsoft Teams desktop client after installing a specific system driver

Title: Some users can’t access the new Microsoft Teams desktop client after installing a specific system driver

User impact: Users can’t access the new Microsoft Teams desktop client after installing a specific system driver.

More info: Impact is limited to a small subset of users who have installed Pleora eBus SDK on their Windows device. While we work to resolve this issue, affected users can bypass impact by uninstalling the affected driver using the following steps:

1. Open the command prompt with administrator privileges.

2. Run the following commands:

– cd C:\Program Files\Common Files\Pleora\eBUS SDK
regsvr32 /u PvDSSource64.ax

– cd C:\Program Files (x86)\Common Files\Pleora\eBUS SDK
regsvr32 /u PvDSSource.ax

Current status: Our investigation has determined that a code issue within the new Microsoft Teams desktop client code base is preventing the client from starting after the affected driver is installed, leading to impact. We’re developing a fix to repair the code error and remediate this issue. Development of this fix is in its early stages, and we currently anticipate that it will reach affected users and remediate impact by the end of May 2024. We’ll provide a more precise timeline to resolution as it becomes available.

Scope of impact: Any user attempting to access the Microsoft Teams desktop client after installing Pleora eBus SDK on their Windows device may be impacted.

Root cause: A code issue within the new Microsoft Teams desktop client code base is preventing the client from starting after the affected driver is installed, leading to impact.

Next update by: Thursday, May 2, 2024, at 1:30 AM UTC