Title: Users experience slow loading speeds or are unable to access SharePoint Online sites
User impact: Users experience slow loading speeds or are unable to access SharePoint Online sites.
Current status: We’ve restored the previous version of the network infrastructure configuration, and our monitoring telemetry continues to indicate that the issue is subsequently resolved for the majority of users. We’re monitoring for an extended period to ensure the problem is comprehensively addressed for all users.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Start time: Tuesday, April 23, 2024, at 9:00 PM UTC
Root cause: A recent feature update to internal network infrastructure configurations caused increased network latency, which resulted in slow loading speeds or access issues for SharePoint Online sites.
Next update by: Thursday, April 25, 2024, at 8:30 PM UTC
