Title: Admins may be unable to assign phone numbers with the Direct Routing type in the Microsoft Teams admin center
User impact: Admins may have been unable to assign phone numbers with the Direct Routing type in the Microsoft Teams admin center.
Final status: We’ve developed and deployed a fix to revert the update containing the code error, and we’ve tested to confirm that the option to assign the Direct Routing phone number type has been restored for the affected admins and impact is remediated.
Scope of impact: Any admin attempting to assign phone numbers with the Direct Routing type in the Microsoft Teams admin center may have been impacted.
Start time: Wednesday, April 24, 2024, at 9:00 AM UTC
End time: Thursday, April 25, 2024, at 9:10 PM UTC
Root cause: A recent change to the Microsoft Teams admin center code base responsible for identifying phone number types available for assignment introduced a code error that prevented the Direct Routing type from being listed, leading to impact.
Next steps:
– We’re reviewing our Microsoft Teams admin center code base update procedures pertaining to the code pathways used to identify the phone number types available for assignment to prevent similar impact in future updates.
This is the final update for the event.
