The M365 Copilot is revolutionizing the support team operations at Microsoft, boosting productivity and efficiency. By harnessing the advanced features of M365 Copilot, the team can streamline workflows, offer quicker and more precise assistance to customers, and elevate the overall customer experience. Through innovative utilization of M365 Copilot, the team ensures top-tier support delivery, staying ahead in the dynamic digital realm.
Michael Morales, a Principal Escalation Engineer for Copilot, focuses on enhancing customer support experiences and collaborating with engineering teams. One of his preferred prompts involves organizing Monday meetings in a simplified view for efficient note-taking and preparation.
Allison Sweet, a Senior Technical Advisor, collaborates closely with the Copilot support leadership team. She shares a tip on using Copilot for meeting summaries, emphasizing the ability to filter specific points for detailed notes, enhancing the overall meeting review process.
Additionally, a fun prompt shared involves analyzing recent interactions to determine a Star Wars character representation of work style, abilities, flaws, and even identifying friends and rivals based on interactions with collaborators. This creative exercise adds a unique and entertaining element to team dynamics.
The Copilot feature allows users to save prompts for later use, providing a convenient way to streamline repetitive tasks and enhance productivity. By following simple steps on Microsoft365.com/chat, users can save prompts in the Copilot Lab for future reference.
The CSS Modern Work Supportability Team, including Amber Plumb, Michael Morales, and Allison Sweet, focuses on delivering innovative self-help solutions, diagnostics, and support programs to maximize value from Microsoft 365 subscriptions, ensuring a seamless and connected support experience for customers. Their expertise and dedication contribute to the continuous improvement of support services within the Microsoft ecosystem.
