The Microsoft 365 commercial support team is dedicated to assisting customers in resolving support cases and maximizing the value of their Microsoft 365 purchase. They offer comprehensive support services throughout the lifecycle, including pre-sales, onboarding, deployment, usage, management, accounts, billing, and break-fix support. The team continuously works on enhancing the supportability of Microsoft 365 to reduce issues and streamline issue resolution processes.
Today, we are excited to introduce insights on working with Exchange Online Protection (EOP) and Microsoft Defender for Office 365 (MDO). These services provide layered email security with various threat policies that organizations can customize based on their specific needs. To help administrators manage policies effectively, Microsoft has introduced two new tools: Email Threat Policy Diagnostic for a Recipient and Threat Policy Checker PowerShell Script.
The Email Threat Policy Diagnostic tool helps diagnose policy issues quickly by providing insights into which policies apply to specific recipients and messages. By inputting the Network Message ID and recipient address, administrators can determine the policies that were applied and covered for each message. This tool is invaluable for troubleshooting policy-related challenges efficiently.
On the other hand, the Threat Policy Checker PowerShell Script allows administrators to identify and resolve policy inconsistencies without the need for a specific Network Message ID. The script performs checks to ensure that threat policies are correctly applied and provides actionable guidance for remediation. It helps address questions related to policy coverage, user inclusion/exclusion conditions, and actions taken on emails based on policy matches.
These tools aim to enhance the management and effectiveness of email protection policies within organizations. They offer valuable insights, diagnostics, and guidance to help administrators optimize their security configurations. For more information and to access these tools, refer to the provided links and resources. Engage with the community and Microsoft experts in the Defender for Office 365 forum for any questions or feedback.
