Microsoft 365 Copilot is revolutionizing the way we work, both big and small. It has already proven to be a valuable tool for many, aiding in meeting recaps and chat analysis, ultimately boosting productivity with minimal effort. However, the capabilities of Copilot extend far beyond these functions, particularly in enhancing calls within Microsoft Teams.
By integrating Copilot into Teams Phone, users can leverage its intelligence during both VOIP and PTSN calls, enabling smarter communication and collaboration. This feature facilitates idea organization, quick updates for colleagues, and efficient information capture during and after calls.
One notable application of Copilot in Teams Phone is in customer engagement scenarios. For instance, during a call with a customer, Copilot can generate a conversation summary to keep users focused and informed. Moreover, when transferring a call to a colleague, Copilot can compile a list of unresolved questions to ensure a seamless handover.
Post-call, Copilot proves invaluable in retrieving information from past conversations. Users can request summaries of feedback or create tables to track action items and deadlines discussed during calls. Additionally, Copilot can assist in brainstorming sessions by generating new ideas based on the call content and relevant information.
To maximize the benefits of Copilot in Teams Phone, users can try various prompts such as brainstorming ideas for projects, summarizing challenges, listing potential solutions, creating workback schedules, and organizing decisions in tables. The more prompts users explore, the more proficient they become in utilizing Copilot for diverse tasks, ultimately enhancing productivity.
For more insights on utilizing Copilot with Teams Phone, refer to the Copilot Lab instructions. Stay tuned for additional tips on optimizing Copilot with Microsoft Teams. Share your favorite prompts in the comments to inspire others and enhance collaborative work experiences. Start prompting like a pro today and witness the positive impact on your productivity!
